Coverart for item
The Resource Business and service telephone conversations : an investigation of British English, German and Italian encounters, Cecilia Varcasia

Business and service telephone conversations : an investigation of British English, German and Italian encounters, Cecilia Varcasia

Label
Business and service telephone conversations : an investigation of British English, German and Italian encounters
Title
Business and service telephone conversations
Title remainder
an investigation of British English, German and Italian encounters
Statement of responsibility
Cecilia Varcasia
Creator
Author
Subject
Language
eng
Summary
"This book systematically investigates the sequential deployment of responses to requests in telephone service encounters in British English, German and Italian.Varcasia describes and defines conversational strategies used by speakers of the three languages when responding to requests, considering the different response formats and their grammatical configuration. Chapters are organised according to the structural complexity in the responses and explore the different practices of turn-construction. This cross-cultural comparison recognises the similarities and differences in the preference for response format and reveals that speakers in all three languages oriented to the same expectations of detailed responses involving extended conversation rather than short responses that provided only the requested information. This book will appeal to scholars of linguistics and communication studies as well as having practical implications for the training of staff and call-centre operators. "--
Assigning source
Provided by publisher
Cataloging source
DLC
Dewey number
302.2/242
Illustrations
illustrations
Index
index present
LC call number
P95.45
LC item number
.V37 2013
Literary form
non fiction
Nature of contents
bibliography
Label
Business and service telephone conversations : an investigation of British English, German and Italian encounters, Cecilia Varcasia
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Dimensions
23 cm
Extent
ix, 181 pages
Isbn
9781137286178
Isbn Type
(hardback)
Lccn
2013016577
Media category
unmediated
Media MARC source
rdamedia
System control number
  • (OCoLC)ocn843955753
  • UtOrBLW
  • (OCoLC)ocn889304834
Label
Business and service telephone conversations : an investigation of British English, German and Italian encounters, Cecilia Varcasia
Publication
Copyright
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Dimensions
23 cm
Extent
ix, 181 pages
Isbn
9781137286178
Isbn Type
(hardback)
Lccn
2013016577
Media category
unmediated
Media MARC source
rdamedia
System control number
  • (OCoLC)ocn843955753
  • UtOrBLW
  • (OCoLC)ocn889304834

Library Locations

    • Harold B. Lee Library Brigham Young University, Provo, UT, 84602, US
      40.249156 -111.649242
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