Coverart for item
The Resource Measurement madness : recognizing and avoiding the pitfalls of performance management, Dina Gray, Pietro Micheli, Andrey Pavlov

Measurement madness : recognizing and avoiding the pitfalls of performance management, Dina Gray, Pietro Micheli, Andrey Pavlov

Label
Measurement madness : recognizing and avoiding the pitfalls of performance management
Title
Measurement madness
Title remainder
recognizing and avoiding the pitfalls of performance management
Statement of responsibility
Dina Gray, Pietro Micheli, Andrey Pavlov
Contributor
Subject
Genre
Language
eng
Summary
"The ultimate guide to performance management and how to avoid the often bizarre unintended consequences of KPIsThe results of well-intended performance measurement are sometimes bizarre and bewildering. World leaders in business performance, the authors of Measurement Madness have amassed a wealth of real-life business stories, producing this timely how-to guide for avoiding the unintended consequences that come from measuring people, processes and organizations. Measurement Madness is a lively and informative take on this topical subject. Peppered with anecdotal evidence, it uses case studies to reveal some of the more outrageous and unexpected outcomes of KPIs, but also to show what performance management success looks like. Management theories are used to underline types of behavior and, most importantly, how they can be anticipated. This book gives you guiding principles for avoiding common pitfalls, such as setting the wrong performance targets and measuring what is easy rather than what is useful. It provides reliable, practical advice demonstrating how to create meaningful performance measurement. Authors are from the world-leading Business Performance team at Cranfield University in the U.K. which has a world-renowned reputation for close partnerships with industry Case studies include U.S., U.K., and international examples of performance management from real business stories Ironically, Measurement Madness might just be the key to saving your sanity for the next round of performance management"--
Assigning source
Provided by publisher
Cataloging source
DLC
Dewey number
658.4/013
Index
index present
LC call number
HF5549.5.P35
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Label
Measurement madness : recognizing and avoiding the pitfalls of performance management, Dina Gray, Pietro Micheli, Andrey Pavlov
Link
https://www.lib.byu.edu/cgi-bin/remoteauth.pl?url=http://onlinelibrary.wiley.com/book/10.1002/9781119960522
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Introduction. The Road to Insanity -- Performance and Measurement -- Performance Measurement. Measurement for Measurement's Sake -- All I Need is the Right Measure! -- Comparing Performance -- Performance Management. Target Turmoil -- Gaming and Cheating -- Hoping for A Whilst Rewarding B -- Failing Rewards and Rewarding Failure -- Conclusions. Will Measurement Madness Ever be Cured?
Extent
1 online resource.
Form of item
online
Isbn
9781119960515
Lccn
2014021867
Media category
computer
Media MARC source
rdamedia
Note
  • John Wiley and Sons
  • ProQuest ebrary
Specific material designation
remote
Stock number
D88F8A6D-E49D-4828-9461-4819C6A8075D
System control number
(OCoLC)881064981
Label
Measurement madness : recognizing and avoiding the pitfalls of performance management, Dina Gray, Pietro Micheli, Andrey Pavlov
Link
https://www.lib.byu.edu/cgi-bin/remoteauth.pl?url=http://onlinelibrary.wiley.com/book/10.1002/9781119960522
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Introduction. The Road to Insanity -- Performance and Measurement -- Performance Measurement. Measurement for Measurement's Sake -- All I Need is the Right Measure! -- Comparing Performance -- Performance Management. Target Turmoil -- Gaming and Cheating -- Hoping for A Whilst Rewarding B -- Failing Rewards and Rewarding Failure -- Conclusions. Will Measurement Madness Ever be Cured?
Extent
1 online resource.
Form of item
online
Isbn
9781119960515
Lccn
2014021867
Media category
computer
Media MARC source
rdamedia
Note
  • John Wiley and Sons
  • ProQuest ebrary
Specific material designation
remote
Stock number
D88F8A6D-E49D-4828-9461-4819C6A8075D
System control number
(OCoLC)881064981

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