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The Resource Service management : an integrated approach to supply chain management and operations, Cengiz Haksever, Barry Render

Service management : an integrated approach to supply chain management and operations, Cengiz Haksever, Barry Render

Work
Publication
Extent
xxii, 485 pages
Note
Includes bibliographical references and index
Contents
  • Preface
  • Understanding services
  • The important role services play in an economy
  • The nature of services and service encounters
  • Customers: the focus of service management
  • Globalization of services
  • Service strategy and competitiveness
  • Ethical challenges in service management
  • Building the service system
  • Technology and its impact on services and their management
  • Design and development of services and service delivery systems
  • Supply chains in services and their management
  • Locating facilities and designing their layout
  • Operating the service system
  • Managing demand and supply in services
  • Supplement queuing and simulation
  • Service quality and continuous improvement
  • Supplement tools and techniques of total quality management
  • Service productivity and measurement of performance
  • Management of public and private nonprofit service organizations
  • Tools and techniques for managing service operations
  • Forecasting demand for services
  • Vehicle routing and scheduling
  • Project management
  • Linear and goal programming applications for services
  • Service inventory systems
  • Appendix areas under the standard normal curve
Isbn
9780133088854
Instance
Label
Service management : an integrated approach to supply chain management and operations
Title
Service management
Title remainder
an integrated approach to supply chain management and operations
Statement of responsibility
Cengiz Haksever, Barry Render
Creator
Contributor
Author
Subject
Language
eng
Cataloging source
DLC
Dewey number
658
Illustrations
illustrations
Index
index present
LC call number
HD9980.5
LC item number
.H345 2013
Literary form
non fiction
Nature of contents
bibliography
Label
Service management : an integrated approach to supply chain management and operations, Cengiz Haksever, Barry Render
Instantiates
Publication
Copyright
Note
Includes bibliographical references and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Preface -- Understanding services -- The important role services play in an economy -- The nature of services and service encounters -- Customers: the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Building the service system -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in services and their management -- Locating facilities and designing their layout -- Operating the service system -- Managing demand and supply in services -- Supplement queuing and simulation -- Service quality and continuous improvement -- Supplement tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Tools and techniques for managing service operations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming applications for services -- Service inventory systems -- Appendix areas under the standard normal curve
Dimensions
24 cm
Extent
xxii, 485 pages
Isbn
9780133088854
Lccn
2013001438
Media category
unmediated
Media MARC source
rdamedia
Other physical details
illustrations
System control number
(OCoLC)859338594
Label
Service management : an integrated approach to supply chain management and operations, Cengiz Haksever, Barry Render
Publication
Copyright
Note
Includes bibliographical references and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Preface -- Understanding services -- The important role services play in an economy -- The nature of services and service encounters -- Customers: the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Building the service system -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in services and their management -- Locating facilities and designing their layout -- Operating the service system -- Managing demand and supply in services -- Supplement queuing and simulation -- Service quality and continuous improvement -- Supplement tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Tools and techniques for managing service operations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming applications for services -- Service inventory systems -- Appendix areas under the standard normal curve
Dimensions
24 cm
Extent
xxii, 485 pages
Isbn
9780133088854
Lccn
2013001438
Media category
unmediated
Media MARC source
rdamedia
Other physical details
illustrations
System control number
(OCoLC)859338594

Subject

Library Locations

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      95 North 300 West, Salt Lake City, UT, 84101-3500, US
      40.771162 -111.900373

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