Coverart for item
The Resource The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality, Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman

The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality, Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman

Label
The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality
Title
The measure of library excellence
Title remainder
linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality
Statement of responsibility
Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman
Creator
Contributor
Subject
Language
eng
Summary
"Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation"--Provided by publisher
Cataloging source
DLC
Dewey number
025.1
Illustrations
illustrations
Index
index present
LC call number
Z678.85
LC item number
.W55 2008
Literary form
non fiction
Nature of contents
bibliography
Label
The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality, Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 205-207) and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Introduction to the Baldrige Criteria -- Quality and the Baldrige Criteria : why adopt the Baldrige way? what's in it for libraries? -- What is quality? what is quality management? -- Starting a quality project : the quality management plan -- Putting the plan into action : quality implementation -- Maintaining and improving your commitment to the Baldrige Criteria -- Interpreting and using the Baldrige Criteria -- Application template of the Baldrige Criteria -- Introduction to the Balanced Scorecard -- The history, purpose, and definitions of the Balanced Scorecard -- Components of a Balanced Scorecard -- A closer look at the perspectives -- Developing and deploying your Balanced Scorecard -- Maintaining and improving your commitment to the Balanced Scorecard
Dimensions
26 cm.
Extent
x, 210 p.
Isbn
9780786430369
Isbn Type
(pbk. : alk. paper)
Lccn
2007030962
Media category
unmediated
Media MARC source
rdamedia
Other physical details
ill.
System control number
  • (OCoLC)ocn144223867
  • UtOrBLW
  • (OCoLC)ocn506477613
Label
The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality, Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman
Publication
Bibliography note
Includes bibliographical references (p. 205-207) and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Introduction to the Baldrige Criteria -- Quality and the Baldrige Criteria : why adopt the Baldrige way? what's in it for libraries? -- What is quality? what is quality management? -- Starting a quality project : the quality management plan -- Putting the plan into action : quality implementation -- Maintaining and improving your commitment to the Baldrige Criteria -- Interpreting and using the Baldrige Criteria -- Application template of the Baldrige Criteria -- Introduction to the Balanced Scorecard -- The history, purpose, and definitions of the Balanced Scorecard -- Components of a Balanced Scorecard -- A closer look at the perspectives -- Developing and deploying your Balanced Scorecard -- Maintaining and improving your commitment to the Balanced Scorecard
Dimensions
26 cm.
Extent
x, 210 p.
Isbn
9780786430369
Isbn Type
(pbk. : alk. paper)
Lccn
2007030962
Media category
unmediated
Media MARC source
rdamedia
Other physical details
ill.
System control number
  • (OCoLC)ocn144223867
  • UtOrBLW
  • (OCoLC)ocn506477613

Library Locations

    • Harold B. Lee Library Brigham Young University, Provo, UT, 84602, US
      40.249156 -111.649242
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