Coverart for item
The Resource The ultimate question : driving good profits and true growth, Fred Reichheld

The ultimate question : driving good profits and true growth, Fred Reichheld

Label
The ultimate question : driving good profits and true growth
Title
The ultimate question
Title remainder
driving good profits and true growth
Statement of responsibility
Fred Reichheld
Creator
Contributor
Subject
Genre
Language
eng
Summary
Offers hands-on guidance on how to distinguish good profits from bad, measure NPS and benchmark performance against world-class standards, quantify the economic value gerated by customer word-of-mouth, assign accountability for improving customer relationships, identify core customers and set priorities for strategic investments, move customers beyond mere "satisfaction" to loyalty, and create communities of advocates that stimulate innovation and growth
Accompanying matter
other
Additional physical form
Issued on Playaway, a dedicated audio media player.
Cataloging source
IAM
Form of composition
unknown
Format of music
not applicable
Literary text for sound recordings
instruction
PerformerNote
Read by the author
Label
The ultimate question : driving good profits and true growth, Fred Reichheld
Instantiates
Publication
Note
  • Unabridged
  • One set of earphones and one AAA battery required for playback
Capture and storage technique
unknown
Color
not applicable
Configuration of playback channels
unknown
Content category
spoken word
Content type MARC source
rdacontent
Dimensions
8 x 5 cm.
Dimensions
other
Extent
1 sound media player (ca. 6 hrs.)
Groove width / pitch
not applicable
Isbn
9781602526600
Media category
computer
Media MARC source
rdamedia
Other physical details
digital
Sound
sound
Special playback characteristics
digital recording
Specific material designation
other
Speed
other
System control number
(OCoLC)ocn176906832
System details
Playaway Digital Audio
Tape configuration
not applicable
Tape width
not applicable
Label
The ultimate question : driving good profits and true growth, Fred Reichheld
Publication
Note
  • Unabridged
  • One set of earphones and one AAA battery required for playback
Capture and storage technique
unknown
Color
not applicable
Configuration of playback channels
unknown
Content category
spoken word
Content type MARC source
rdacontent
Dimensions
8 x 5 cm.
Dimensions
other
Extent
1 sound media player (ca. 6 hrs.)
Groove width / pitch
not applicable
Isbn
9781602526600
Media category
computer
Media MARC source
rdamedia
Other physical details
digital
Sound
sound
Special playback characteristics
digital recording
Specific material designation
other
Speed
other
System control number
(OCoLC)ocn176906832
System details
Playaway Digital Audio
Tape configuration
not applicable
Tape width
not applicable

Library Locations

    • LDS Business CollegeBorrow it
      95 North 300 West, Salt Lake City, UT, 84101-3500, US
      40.771162 -111.900373
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